Support

01We can help with

• Access to your files: a link that does not open, a file that will not download, or a lost purchase email.
• Your order: a question about your WarriorPlus receipt, order number or a duplicate charge.
• Product files: a file that looks incomplete or damaged.
• Refund requests under the Refund & Access Policy (access problems, within 14 days of purchase).
• Privacy requests under the Privacy Policy.

02What to include

• The email address you used to buy and your WarriorPlus order number or receipt.
• The product concerned.
• What happens when you try to open your files, with any error message or a screenshot.

03Your toolkit is self-guided

Everything you need to make your film is explained in your download:

• How To Use. Start here: the order of the messages, the commands and how to set up your tools.
• Online Step-by-Step guide. Every click and message in order, with a copy button and a check list for each step.
• AI Assistant Guide. Upload it with the toolkit and your chat AI walks you through each step.
• FAQ and quick reference inside the Prompt Framework.

Questions about the content of the prompts, how to get a specific result, your own film ideas or third-party AI tools are answered by these guides.

04Quick fixes you can do yourself

• The AI skipped a step or ran ahead? Reply: "You skipped the stop point. Go back, show only what that step should show, and stop." Then continue.
• The AI forgot a detail? Type CHECK. If the LOCK CARD shows something missing, type HANDOFF and continue in a new chat.
• A still looks wrong? Type FIX S<shot number>: what is wrong.

05Good to know

• Refunds: 14-day access policy. See the Refund & Access Policy.
• License and client videos: see License & Usage Rights.
• All policies in one place: the Legal Overview.